Paramount will gladly process a payment refund upon receipt of a written request from the resident’s property manager. Residents are responsible for asking their resident manager to submit the resident refund request to Paramount.

Pre-Authorized Debit (PAD) refunds can only be processed five business days after the date of the original transaction due to bank processing times. The resident manager needs to confirm receipt of the funds from the original transaction before we can process the refund and return the funds. Once the refund is processed, it may take up to five business days (processing times vary by financial institution) for the funds to be deposited back in your bank account.

Credit or Debit Card refunds can be processed one business day after the date of the original transaction. Once the refund is processed, it may up to five business days for the credit to appear on your credit card account (processing times vary by financial institution).

Refunds can only be processed within 90 days of the original transaction through Paramount. For all refund requests beyond 90 days of the original transaction please work with your property manager directly to arrange for a refund.

Paramount bears no responsibility for overpayments, continued payments after a lease ends, in the case of a move out, or for accidental payments made by the resident.

For any questions, please contact our Customer Service Team at pay@paramountmanagement.ca